Privacy
Privacy Policy
This Privacy Policy explains how HCL Outdoors / Homestead Camp Line collects, uses, and protects information when you visit hcloutdoors.com, place an order, create an account, or contact us.
Short version: We collect the information needed to run the store, process orders, ship products, prevent fraud, respond to customer questions, and improve the website. We do not store full credit card numbers on our website.
Information we collect
- Order and account information: name, email address, phone number, billing address, shipping address, order history, and account details.
- Payment information: payment status and transaction details provided by payment processors. Full card numbers are handled by payment providers, not stored by HCL Outdoors.
- Customer support information: messages, photos, return requests, reviews, or other information you send to us.
- Website and device information: IP address, browser type, device information, pages viewed, cart activity, referring pages, and cookie or analytics data.
How we use information
- To process orders, payments, shipping, returns, exchanges, and customer service requests.
- To create and manage customer accounts and order history.
- To secure the website, detect fraud, troubleshoot errors, and improve performance.
- To send transactional emails such as order confirmations, shipping updates, refund notices, or account messages.
- To send marketing emails only when you subscribe or otherwise consent, where required by law.
Cookies and analytics
Our website may use cookies, pixels, or similar technologies to keep items in your cart, remember preferences, measure site traffic, improve checkout, and understand how visitors use the store. You can control cookies through your browser settings, but disabling cookies may affect cart and checkout features.
How information is shared
We share information only when needed to operate the store or comply with law. This may include payment processors, shipping carriers, ecommerce and website hosting providers, email service providers, analytics tools, fraud prevention services, professional advisors, or government/legal requests when required.
Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of certain marketing or targeted advertising uses. To make a request, contact us through the Contact page or email support@hcloutdoors.com. We may need to verify your identity before completing a request.
Email marketing
If you receive promotional emails from us, you can unsubscribe using the link in the email. You may still receive non-promotional messages related to orders, payments, shipping, refunds, or account activity.
Data security and retention
We use reasonable administrative, technical, and organizational safeguards to protect customer information. No online system is completely secure. We keep information for as long as needed to provide services, maintain records, resolve disputes, prevent fraud, and meet legal or tax requirements.
Children’s privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
International visitors
If you access the website from outside the United States, your information may be processed in the United States or other locations where our service providers operate.
Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.
Last updated: May 27, 2026